Effective Date: February 2, 2026

At Renova Maison, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with Quebec and Canadian privacy laws.

About Renova Maison

Renova Maison is your one-stop shop for premium renovation materials with top-quality products in Montreal and beyond.

Contact Information:

Business Name: Renova Maison
Address: 1063 Rue Bégin, Saint-Laurent, QC H4R 1V8
Phone: 514-338-2022
Email: [email protected]
Website: www.renovamaison.com
Business Hours: Monday-Saturday, 10:00 AM – 5:00 PM

Commitment to Privacy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy complies with:

  • Quebec’s Act respecting the protection of personal information in the private sector (ARPPIPS)
  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Canada’s Anti-Spam Legislation (CASL)
  • Quebec’s Charter of the French Language (Bill 101)

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Make a Purchase:

  • Full name
  • Billing address
  • Shipping/delivery address
  • Phone number
  • Email address
  • Payment information (credit card, debit card)

Create an Account:

  • Username and password
  • Name and contact information
  • Purchase history and preferences

Contact Us:

  • Name and email address
  • Phone number
  • Message content
  • Any information you choose to provide

Subscribe to Marketing:

  • Email address
  • Name
  • Communication preferences

Participate in Surveys or Promotions:

  • Responses to survey questions
  • Contest or promotion entries
  • Feedback and reviews

1.2 Information Automatically Collected

When you visit our website, we automatically collect:

Technical Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Referring website
  • Pages visited
  • Time and date of visits
  • Time spent on pages

Cookies and Tracking Technologies:

  • Session cookies
  • Persistent cookies
  • Web beacons
  • Analytics data

1.3 Information from Third Parties

We may receive information from:

  • Payment processors
  • Shipping carriers
  • Marketing platforms
  • Social media platforms (if you interact with us)
  • Credit reporting agencies (for financing applications)

1.4 Information We Do NOT Collect

We do not intentionally collect:

  • Information from children under 18 without parental consent
  • Sensitive personal information (race, religion, health data) unless necessary and consented
  • Social insurance numbers (unless required by law)

2. How We Use Your Information

2.1 Primary Uses

To Process Transactions:

  • Process and fulfill your orders
  • Process payments
  • Arrange shipping or pickup
  • Send order confirmations and updates
  • Handle returns and refunds

To Provide Customer Service:

  • Respond to your inquiries
  • Resolve complaints and disputes
  • Provide product information
  • Assist with technical issues

To Improve Our Services:

  • Analyze website usage and trends
  • Improve website functionality
  • Develop new products and services
  • Enhance customer experience

To Communicate with You:

  • Send transactional emails (order confirmations, shipping notifications)
  • Respond to your messages
  • Provide important service updates

For Marketing Purposes (with consent):

  • Send promotional emails and offers
  • Share new product information
  • Provide personalized recommendations
  • Conduct surveys and market research

For Legal and Security Purposes:

  • Comply with legal obligations
  • Prevent fraud and unauthorized transactions
  • Protect our rights and property
  • Enforce our Terms & Conditions

2.2 Legal Basis for Processing

We process your personal information based on:

  • Consent: You have given explicit consent
  • Contract Performance: Necessary to fulfill our contract with you
  • Legal Obligation: Required by Quebec or Canadian law
  • Legitimate Interest: Necessary for our business operations (fraud prevention, analytics)

3. How We Share Your Information

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us with:

Payment Processing:

  • Credit card processors
  • Payment gateways
  • Financial institutions

Shipping and Delivery:

  • Courier services (Canada Post, Purolator, etc.)
  • Freight companies
  • Delivery tracking services

Technology Services:

  • Website hosting providers
  • Email service providers
  • Cloud storage services
  • Analytics platforms

Business Operations:

  • Accounting and bookkeeping services
  • Legal advisors
  • Marketing agencies

Important: Service providers are contractually obligated to:

  • Use your information only for specified purposes
  • Protect your information with appropriate security measures
  • Not disclose your information to others
  • Comply with applicable privacy laws

3.2 Business Transfers

If Renova Maison is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the new entity. You will be notified of any such change.

3.3 Legal Requirements

We may disclose your information when required to:

  • Comply with court orders or legal processes
  • Respond to lawful requests from government authorities
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activity
  • Enforce our Terms & Conditions

3.4 With Your Consent

We may share your information with other parties when you have given explicit consent.

3.5 What We Do NOT Do

We do NOT:

  • Sell your personal information to third parties
  • Share your information for others’ marketing purposes
  • Rent or lease customer lists
  • Disclose information without proper legal basis

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

4.2 Types of Cookies We Use

Essential Cookies (Necessary):

  • Required for website functionality
  • Shopping cart and checkout processes
  • Security and authentication
  • Cannot be disabled

Performance Cookies:

  • Analyze website usage
  • Track page visits and traffic sources
  • Help us improve website performance

Functional Cookies:

  • Remember your preferences
  • Store language and region settings
  • Enhance user experience

Marketing Cookies:

  • Track advertising effectiveness
  • Personalize ads and content
  • Used with your consent

4.3 Third-Party Cookies

We may use third-party cookies from:

  • Google Analytics (website analytics)
  • Facebook Pixel (advertising)
  • Other advertising and analytics platforms

4.4 Managing Cookies

You can control cookies through:

  • Your browser settings (accept, reject, delete cookies)
  • Opt-out tools provided by advertising networks
  • Our cookie consent banner

Note: Disabling essential cookies may affect website functionality.

4.5 Do Not Track Signals

Our website currently does not respond to “Do Not Track” browser signals, as there is no industry standard for compliance.

5. Data Retention

5.1 How Long We Keep Your Information

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Specific Retention Periods:

Transaction Records: 7 years (tax and accounting requirements)
Customer Accounts: Until account deletion or 3 years of inactivity
Marketing Communications: Until you unsubscribe or 2 years of inactivity
Website Analytics: 26 months (Google Analytics default)
Support Inquiries: 2 years after resolution

5.2 Deletion of Information

When information is no longer needed:

  • It will be securely deleted or anonymized
  • Backups will be deleted according to our retention schedule
  • Some information may be retained in anonymized form for analytics

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

Technical Security:

  • SSL/TLS encryption for data transmission
  • Secure servers and databases
  • Firewalls and intrusion detection systems
  • Regular security updates and patches
  • PCI DSS compliance for payment processing

Organizational Security:

  • Employee training on privacy and security
  • Access controls (need-to-know basis)
  • Confidentiality agreements with staff
  • Regular security audits
  • Incident response procedures

6.2 Payment Security

  • We do not store complete credit card information
  • Payment processing is handled by PCI DSS compliant processors
  • Transactions are encrypted using industry-standard protocols

6.3 Limitations

While we take reasonable measures to protect your information:

  • No system is 100% secure
  • Internet transmission carries inherent risks
  • You are responsible for keeping your password secure
  • Report any suspected security breaches immediately

7. Your Privacy Rights

Under Quebec and Canadian privacy laws, you have the following rights:

7.1 Right to Access

You can request:

  • Confirmation of what personal information we hold
  • Access to your personal information
  • Information about how we use and share your data

7.2 Right to Correction

You can request:

  • Correction of inaccurate or incomplete information
  • Updates to your personal information

7.3 Right to Deletion

You can request deletion of your personal information, subject to:

  • Legal retention requirements
  • Legitimate business needs
  • Pending transactions or disputes

7.4 Right to Data Portability

You can request:

  • A copy of your personal information in a structured format
  • Transfer of your data to another service provider (where feasible)

7.5 Right to Withdraw Consent

You can:

  • Withdraw consent for marketing communications at any time
  • Opt-out of certain data processing activities
  • Note: This does not affect processing based on other legal grounds

7.6 Right to Object

You can object to:

  • Processing based on legitimate interests
  • Direct marketing communications
  • Automated decision-making (if applicable)

7.7 How to Exercise Your Rights

To exercise any of these rights:

  1. Email: [email protected]
  2. Phone: 514-338-2022
  3. Mail: 1063 Rue Bégin, Saint-Laurent, QC H4R 1V8

We will respond within 30 days and may require verification of your identity.

8. Marketing Communications

8.1 Consent for Marketing

We will only send you marketing communications if you have:

  • Explicitly consented (opt-in)
  • Made a purchase and did not opt-out
  • Signed up for our newsletter or promotions

8.2 Types of Marketing

With your consent, we may send:

  • Promotional emails and special offers
  • New product announcements
  • Seasonal sales and events
  • Newsletter and renovation tips
  • Surveys and feedback requests

8.3 Unsubscribe Options

You can opt-out of marketing communications:

  • Click “unsubscribe” in any promotional email
  • Email: [email protected]
  • Phone: 514-338-2022
  • Visit our store in person

We will process your request within 10 business days.

8.4 Transactional Emails

Even if you opt-out of marketing, you will still receive:

  • Order confirmations
  • Shipping notifications
  • Password resets
  • Important service updates

These emails are necessary for our business relationship.

9. Children’s Privacy

9.1 Age Restriction

Our website and services are not directed to children under 18. We do not knowingly collect personal information from minors without parental consent.

9.2 Parental Rights

If you believe we have collected information from a minor:

  • Contact us immediately
  • We will delete the information promptly
  • Parents/guardians have the right to review and delete their child’s information

10. Third-Party Websites

10.1 External Links

Our website may contain links to third-party websites. We are not responsible for:

  • Privacy practices of external sites
  • Content of third-party websites
  • Security of information you provide to others

10.2 Social Media

We may have social media pages on platforms like:

  • Facebook
  • Instagram
  • Pinterest
  • YouTube

These platforms have their own privacy policies that govern the information you share with them.

11. International Data Transfers

11.1 Data Storage Location

Your personal information is primarily stored on servers located in Canada. However, some service providers may store or process data outside Canada, including in the United States.

11.2 Cross-Border Transfers

When your information is transferred outside Quebec or Canada:

  • We ensure appropriate safeguards are in place
  • Data may be subject to foreign laws
  • Foreign governments may access data under their laws

By using our services, you consent to these transfers.

12. Changes to This Privacy Policy

12.1 Updates

We may update this Privacy Policy to reflect:

  • Changes in our practices
  • New legal requirements
  • Technological developments
  • Business changes

12.2 Notification

When we make material changes:

  • We will update the “Effective Date” at the top
  • We will post the new policy on our website
  • We may notify you via email (for significant changes)
  • Continued use of our services constitutes acceptance

12.3 Previous Versions

Previous versions of this policy are available upon request.

13. Language

13.1 French Version

In accordance with Quebec’s Charter of the French Language (Bill 101), this Privacy Policy is available in French upon request.

To request a French version (Politique de confidentialité):

13.2 Translation Discrepancies

In case of discrepancy between English and French versions, the French version prevails to the extent required by Quebec law.

14. Complaints and Concerns

14.1 Contact Our Privacy Officer

If you have questions, concerns, or complaints about our privacy practices:

Privacy Officer
Renova Maison
1063 Rue Bégin
Saint-Laurent, QC H4R 1V8
Email: [email protected]
Phone: 514-338-2022

We will:

  • Acknowledge your complaint within 5 business days
  • Investigate the matter thoroughly
  • Respond within 30 days
  • Take corrective action if necessary

14.2 Privacy Authorities

If you are not satisfied with our response, you may file a complaint with:

Commission d’accès à l’information du Québec (CAI)
Website: www.cai.gouv.qc.ca
Phone: 1-888-528-7741
Address: 525, boulevard René-Lévesque Est, bureau 1.200, Québec (Québec) G1R 5S9

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376
Address: 30 Victoria Street, Gatineau, Quebec K1A 1H3

15. Contact Information

For any questions about this Privacy Policy or our privacy practices:

Renova Maison
1063 Rue Bégin
Saint-Laurent, QC H4R 1V8

Phone: 514-338-2022
Email: [email protected]
Website: www.renovamaison.com

Business Hours:
Monday – Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

16. Consent and Acknowledgment

By using our website, making a purchase, or providing us with your personal information, you acknowledge that:

✓ You have read and understood this Privacy Policy
✓ You consent to the collection, use, and disclosure of your personal information as described
✓ You understand your privacy rights under Quebec and Canadian law
✓ You can withdraw your consent at any time (subject to legal and contractual restrictions)

Summary of Key Points

What We Collect:

  • Information you provide (name, address, email, payment details)
  • Automatically collected information (website usage, IP address)
  • Information from third parties (payment processors, shipping carriers)

How We Use It:

  • Process orders and payments
  • Provide customer service
  • Improve our services
  • Marketing (with consent)
  • Legal compliance and security

How We Protect It:

  • SSL encryption
  • Secure servers
  • Access controls
  • Employee training
  • PCI DSS compliance

Your Rights:

  • Access your information
  • Correct inaccuracies
  • Request deletion
  • Opt-out of marketing
  • File complaints

How to Contact Us:

  • Phone: 514-338-2022
  • Email: [email protected]
  • Visit: 1063 Rue Bégin, Saint-Laurent, QC H4R 1V8

Thank you for trusting Renova Maison with your personal information.

We are committed to protecting your privacy and providing you with exceptional service. Your trust is important to us, and we take our responsibility to safeguard your information seriously.

This Privacy Policy is governed by Quebec’s Act respecting the protection of personal information in the private sector and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Your privacy rights under these laws are protected and cannot be waived.

Last Updated: February 2, 2026
Version: 1.0

© 2026 Renova Maison. All rights reserved.