Terms & Conditions – Renova Maison

Last Updated: February 2, 2026

Welcome to Renova Maison! These Terms & Conditions govern your use of our website (www.renovamaison.com) and your purchase of products from our store. By accessing our website or making a purchase, you agree to be bound by these terms.

About Renova Maison

Renova Maison is your one-stop shop for premium renovation materials with top-quality products in Montreal and beyond. We are committed to providing exceptional quality products and outstanding customer service.

Business Information:

Legal Business Name: Renova Maison
Store Address: 1063 Rue Bégin, Saint-Laurent, QC H4R 1V8
Phone: 514-338-2022
Email: [email protected]
Business Hours: Monday-Saturday, 10:00 AM – 5:00 PM

Quebec Sales Tax (QST) Registration: [Registration Number]
Goods and Services Tax (GST) Registration: [Registration Number]

1. Acceptance of Terms

By accessing or using www.renovamaison.com or purchasing products from Renova Maison, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Refund & Return Policy, and Warranty Policy.

1.1 Modifications to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after changes are posted constitutes your acceptance of the modified terms.

1.2 Quebec Consumer Protection Laws

These Terms & Conditions are subject to the Consumer Protection Act (Loi sur la protection du consommateur) and the Civil Code of Quebec. Nothing in these terms limits your rights under Quebec law. In case of conflict between these terms and applicable law, Quebec law prevails.

2. Use of Website

2.1 Eligibility

You must be at least 18 years old to make purchases from Renova Maison. By making a purchase, you represent that you are of legal age and have the legal capacity to enter into a binding contract.

2.2 Account Registration

If you create an account on our website:

You must provide accurate and complete information
You are responsible for maintaining account confidentiality
You must notify us immediately of any unauthorized access
You are responsible for all activities under your account

2.3 Prohibited Uses

You agree not to:

Use the website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Transmit viruses, malware, or harmful code
Harvest or collect information about other users
Interfere with the proper functioning of the website
Impersonate any person or entity
Engage in any fraudulent activity

2.4 Intellectual Property

All content on www.renovamaison.com, including:

Text, graphics, logos, images
Product descriptions and specifications
Software and code
Design and layout

is the property of Renova Maison or our suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions, specifications, and images. However:

Colors may vary due to screen settings
Dimensions are approximate and may vary slightly
Product specifications are subject to manufacturer changes
Images are for illustration purposes and may not reflect exact product

3.2 Product Availability

Products are subject to availability
We reserve the right to limit quantities
We may discontinue products without notice
Special orders may have extended lead times

3.3 Pricing

All prices are displayed in Canadian Dollars (CAD) and include:

Base product price
Applicable taxes (GST/QST) will be added at checkout

Pricing Accuracy:

We make every effort to ensure pricing accuracy
Errors may occur and will be corrected promptly
We reserve the right to cancel orders with pricing errors
If an error is discovered, you will be notified before shipping

3.4 Price Changes

Prices are subject to change without notice
Price at time of order placement applies
We are not obligated to honor pricing errors
Sale and promotional prices are for limited times

4. Orders and Purchases

4.1 Order Acceptance

All orders are subject to acceptance by Renova Maison
We reserve the right to refuse or cancel any order
Order confirmation does not guarantee acceptance
Reasons for refusal may include: product unavailability, pricing errors, suspected fraud, or failure to meet our terms

4.2 Order Processing

In-Store Orders:

Payment due at time of purchase
Products available for immediate pickup (if in stock)
Large items may require delivery scheduling

Online/Phone Orders:

Order confirmation sent via email
Processing time: 1-3 business days
Shipping/pickup details provided after processing

4.3 Payment Methods

We accept:

Major credit cards (Visa, Mastercard, American Express)
Debit cards (Interac)
Cash (in-store only)
Bank transfers (for large orders)
Financing options (subject to approval)

4.4 Payment Security

All online payments are processed through secure payment gateways
We do not store complete credit card information
Transactions are encrypted using SSL technology
We comply with PCI DSS standards

4.5 Order Cancellation by Customer

Before Shipment/Pickup:

Contact us immediately at 514-338-2022
Cancellation may be possible with no fees
Special orders may have cancellation fees (25-35%)

After Shipment:

Cancellation not possible
Return policy applies (see Refund & Return Policy)

4.6 Order Cancellation by Renova Maison

We may cancel orders due to:

Product unavailability
Pricing errors
Payment issues or suspected fraud
Inability to verify information
Force majeure events

If we cancel your order:

You will be notified promptly
Full refund will be issued
No additional compensation is provided

5. Delivery and Shipping

5.1 Delivery Area

We deliver to:

Montreal and surrounding areas
Greater Quebec region
Other areas may be available (contact for details)

5.2 Delivery Times

Standard Delivery:

Local deliveries: 3-7 business days
Extended areas: 7-14 business days
Special orders: As specified at time of order

Delivery times are estimates and not guaranteed.

5.3 Delivery Fees

Fees vary based on location and order size
Free delivery available for orders over specified amount
Exact fees provided at checkout or time of order
Large/bulky items may have additional fees

5.4 Delivery Process

Upon Delivery:

Inspect products immediately
Note any damage on delivery receipt
Refuse delivery if severely damaged
Report issues within 48 hours

Delivery Requirements:

Someone 18+ must be present to receive delivery
Delivery to ground level unless arranged
Customer responsible for moving items inside
White glove delivery available (additional fee)

5.5 Failed Delivery

If delivery cannot be completed:

Multiple delivery attempts will be made
Storage fees may apply after 3 attempts
Customer must reschedule within 7 days
Order may be cancelled and restocking fees applied

6. In-Store Pickup

6.1 Pickup Location

Store Address:
1063 Rue Bégin
Saint-Laurent, QC H4R 1V8

Hours:
Monday-Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

6.2 Pickup Process

Bring order confirmation and photo ID
Inspect products before leaving store
Report any issues immediately
Large items may require loading assistance

6.3 Pickup Timeframe

Products held for 14 days from notification
After 14 days, storage fees may apply ($10/day)
After 30 days, order may be cancelled with restocking fees

7. Returns and Refunds

Please refer to our detailed Refund & Return Policy available at:
www.renovamaison.com/refund-return-policy

Summary:

30-day return period for eligible items
Items must be unused and in original packaging
Restocking fees may apply (15-25%)
Defective items: no restocking fees
Some items are non-returnable (see policy for details)

8. Warranties

Please refer to our detailed Warranty Policy available at:
www.renovamaison.com/warranty-policy

Key Points:

Manufacturer warranties apply to most products
Quebec legal warranty of quality applies
Protection against hidden defects
Warranty claims must be filed promptly

9. Limitation of Liability

9.1 To the Extent Permitted by Law

Renova Maison shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits or revenue
Loss of data or information
Business interruption
Damages exceeding the purchase price of the product

9.2 Quebec Consumer Protection

Important: Nothing in these terms limits your rights under:

Consumer Protection Act (Quebec)
Civil Code of Quebec
Legal warranty of quality
Protection against hidden defects

9.3 Product Use

We are not liable for:

Improper installation or use of products
Failure to follow manufacturer instructions
Damage from misuse, abuse, or negligence
Products modified after purchase
Installation by unqualified persons

9.4 Website Content

Information provided is for general guidance only
We do not guarantee accuracy of all content
Product specifications may change
Always verify critical information before purchase

10. Indemnification

You agree to indemnify and hold harmless Renova Maison, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

Your violation of these Terms & Conditions
Your use of products purchased from us
Your violation of any third-party rights
Any fraudulent or illegal activity

11. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including:

Natural disasters (floods, fires, earthquakes)
Severe weather conditions
Labor disputes or strikes
Supplier delays or shortages
Government actions or regulations
Pandemics or public health emergencies
War, terrorism, or civil unrest
Utility failures or telecommunications issues

12. Privacy and Data Protection

12.1 Personal Information

We collect and use personal information in accordance with:

Quebec’s Act respecting the protection of personal information in the private sector
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Our Privacy Policy

12.2 Data Collection

We may collect:

Name, address, phone number, email
Payment information
Purchase history
Website usage data
Communication preferences

12.3 Data Use

Your information is used to:

Process and fulfill orders
Communicate about your orders
Provide customer service
Send promotional materials (with consent)
Improve our services

12.4 Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

12.5 Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
File a complaint with privacy authorities

13. Marketing Communications

13.1 Email Communications

By providing your email address, you consent to receive:

Order confirmations and updates
Shipping notifications
Customer service communications

13.2 Promotional Communications

With your express consent, we may send:

Promotional offers and sales
New product announcements
Newsletter and tips

You can unsubscribe at any time:

Click “unsubscribe” in any promotional email
Contact us at [email protected]
Call 514-338-2022

13.3 Anti-Spam Compliance

We comply with Canada’s Anti-Spam Legislation (CASL):

We only send emails with your consent
We provide clear identification
We include unsubscribe mechanisms
We honor opt-out requests promptly

14. Third-Party Links and Services

14.1 External Links

Our website may contain links to third-party websites. We are not responsible for:

Content of external websites
Privacy practices of third parties
Products or services offered by others
Accuracy of third-party information

14.2 Third-Party Services

We may use third-party services for:

Payment processing
Shipping and logistics
Website analytics
Customer support tools

These third parties have their own terms and privacy policies.

15. Dispute Resolution

15.1 Informal Resolution

If you have a complaint or dispute:

Contact Us First: Call 514-338-2022 or email [email protected]
Describe the Issue: Provide details and desired resolution
Work Together: We will work with you to find a fair solution

15.2 Mediation

If informal resolution fails, we encourage mediation before pursuing legal action.

15.3 Quebec Consumer Protection

You may contact:

Office de la protection du consommateur (OPC)
Phone: 1-888-672-2556
Website: www.opc.gouv.qc.ca

15.4 Legal Action

Small Claims Court:

For disputes under $15,000
Division des petites créances
Phone: 1-866-536-5140

Governing Law:

These terms are governed by the laws of Quebec and Canada
Any legal action must be brought in Quebec courts

16. Language

16.1 Official Language

In accordance with Quebec’s Charter of the French Language (Bill 101), these Terms & Conditions are available in French upon request.

To request a French version (Termes et Conditions):

Email: [email protected]
Phone: 514-338-2022

16.2 Translation Discrepancies

In case of discrepancy between English and French versions, the French version prevails to the extent required by Quebec law.

17. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund & Return Policy, and Warranty Policy, constitute the entire agreement between you and Renova Maison regarding your use of our website and purchase of products.

19. Waiver

Our failure to enforce any right or provision of these Terms & Conditions does not constitute a waiver of that right or provision.

20. Assignment

You may not assign or transfer your rights under these Terms & Conditions. We may assign our rights and obligations to any party at any time without notice.

21. Contact Information

For questions about these Terms & Conditions:

Renova Maison
1063 Rue Bégin
Saint-Laurent, QC H4R 1V8

Phone: 514-338-2022
Email: [email protected]

Business Hours:
Monday-Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

22. Acknowledgment

By using our website or making a purchase from Renova Maison, you acknowledge that:

✓ You have read these Terms & Conditions
✓ You understand these Terms & Conditions
✓ You agree to be bound by these Terms & Conditions
✓ You retain all rights under Quebec consumer protection laws

Additional Policies

For complete information, please review our additional policies:

Privacy Policy: www.renovamaison.com/privacy-policy
Refund & Return Policy: www.renovamaison.com/refund-return-policy
Warranty Policy: www.renovamaison.com/warranty-policy
Shipping Policy: www.renovamaison.com/shipping-policy

Thank you for choosing Renova Maison!

We’re committed to providing you with premium renovation materials and exceptional service. If you have any questions about these terms or need assistance, please don’t hesitate to contact us.

Your satisfaction and trust are our top priorities.

These Terms & Conditions are subject to Quebec consumer protection laws and Canadian federal laws. Nothing in these terms limits your statutory rights. In case of any conflict between these terms and applicable law, the law prevails.

Effective Date: February 2, 2026
Version: 1.0