Last Updated: February 2026
At Renova Maison, we stand behind the quality of our premium renovation materials. This warranty policy outlines your rights and our commitments in accordance with Quebec consumer protection laws.
Our Commitment to Quality
Renova Maison is your one-stop shop for premium renovation materials with top-quality products in Montreal and beyond. We are committed to ensuring that every product meets the highest standards of quality and performance.
Quebec Consumer Protection
As a Quebec-based business, we comply with all requirements under the Consumer Protection Act (Loi sur la protection du consommateur) and the Civil Code of Quebec. Your consumer rights are protected by law, and this warranty policy works in conjunction with those legal protections.
Your Legal Guarantees
Under Quebec law, you are entitled to:
- Legal Warranty of Quality: All products sold must be fit for their ordinary use and durable for a reasonable length of time, considering their price, terms of the contract, and nature of the goods.
- Hidden Defects Protection: Protection against latent defects that were not apparent at the time of purchase and that render the product unfit for its intended use.
- Right to Remedy: If a product is defective, you have the right to request repair, replacement, price reduction, or contract cancellation.
Manufacturer Warranties
Coverage
Most products we sell come with manufacturer warranties that cover defects in materials and workmanship. Warranty periods vary by product and manufacturer:
- Bathroom Fixtures & Faucets: Typically 5-10 years (lifetime for select premium brands)
- Bathtubs & Showers: Typically 5-10 years
- Cabinets & Vanities: Typically 1-5 years
- Flooring Materials: Typically 10-25 years (varies by material type)
- Tiles & Stone: Typically 1 year manufacturing defects
- Lighting Fixtures: Typically 1-3 years
- Hardware & Accessories: Typically 1-2 years
Note: Specific warranty terms are provided by each manufacturer and will be included with your product documentation.
What’s Covered
Manufacturer warranties typically cover:
- Defects in materials
- Defects in workmanship
- Manufacturing defects that affect product performance
- Structural failures under normal use
What’s Not Covered
Manufacturer warranties typically do NOT cover:
- Damage from improper installation
- Normal wear and tear
- Damage from misuse, abuse, or negligence
- Damage from improper maintenance or cleaning
- Damage from accidents, natural disasters, or acts of God
- Cosmetic damage that doesn’t affect functionality
- Products modified or altered after purchase
- Installation labor costs (unless specified)
Renova Maison Return & Exchange Policy
30-Day Satisfaction Guarantee
We offer a 30-day return period on most unused products in original packaging and condition.
Eligible Returns:
- Unopened and unused items in original packaging
- Products with original labels and tags attached
- Items accompanied by original receipt or proof of purchase
Non-Returnable Items:
- Custom-ordered or special-order products
- Cut materials (tiles sold by piece, cut flooring, etc.)
- Clearance or final sale items
- Opened hygiene products (toilets, bidets, etc.)
- Electrical items that have been installed
- Products damaged due to customer error
Return Process
- Contact Us: Call us at 514-338-2022 or email [email protected] within 30 days of purchase
- Provide Information: Have your receipt/invoice number and product details ready
- Inspection: Products must be inspected and approved for return
- Refund/Exchange: Refunds will be issued to the original payment method within 7-10 business days
Restocking Fees
A restocking fee of 15-25% may apply to:
- Large or bulky items
- Special-order items (if returnable)
- Items requiring repackaging
Filing a Warranty Claim
Step 1: Contact Us First
Before contacting the manufacturer, please reach out to us:
Renova Maison
1063 Rue Bégin, Saint-Laurent, QC H4R 1V8
Phone: 514-338-2022
Email: [email protected]
Hours: Monday-Saturday, 10:00 AM – 5:00 PM
Step 2: Provide Required Information
To process your warranty claim, please provide:
- Original receipt or proof of purchase
- Product name, model number, and SKU
- Date of purchase
- Clear photos of the defect or damage
- Description of the problem
- Proof of proper installation (if applicable)
Step 3: Assessment
We will:
- Review your claim within 2-3 business days
- Determine if the issue is covered under warranty
- Coordinate with the manufacturer if needed
- Provide next steps (repair, replacement, or refund)
Step 4: Resolution
Depending on the situation, we will:
- Repair: Arrange for repair of the defective product
- Replace: Provide a replacement product of equal value
- Refund: Issue a refund if repair or replacement is not possible
- Store Credit: Offer store credit as an alternative solution
Installation Requirements
Professional Installation Recommended
To maintain warranty coverage, we strongly recommend professional installation by licensed contractors for:
- Plumbing fixtures
- Electrical fixtures
- Built-in cabinetry
- Flooring (certain types)
- Bathtubs and showers
Installation Documentation
Keep all documentation including:
- Installation date and installer information
- Installation photos (before, during, after)
- Compliance certificates where applicable
- Maintenance records
Important: Improper installation may void manufacturer warranties. Always follow installation instructions provided with your product.
Maintenance Requirements
To keep your warranty valid:
Regular Maintenance
- Clean products according to manufacturer guidelines
- Use only recommended cleaning products
- Perform routine inspections for wear or damage
- Address minor issues before they become major problems
Prohibited Actions
- Do not use abrasive cleaners unless specified
- Do not modify or alter products
- Do not use products outside their intended purpose
- Do not attempt DIY repairs on complex items
Limitation of Liability
In accordance with Quebec law and to the extent permitted:
- Renova Maison’s liability is limited to the purchase price of the defective product
- We are not responsible for indirect, incidental, or consequential damages
- We are not liable for installation errors by third parties
- We are not responsible for damage during shipping (claims must be filed with carrier)
However: Nothing in this policy limits your rights under Quebec consumer protection law, including the legal warranty of quality and protection against hidden defects.
Special Considerations
Custom & Special Orders
Custom-ordered products may have different warranty terms:
- Extended lead times for replacement
- Limited return eligibility
- Custom warranty terms as specified at time of order
Discontinued Products
If your product is discontinued:
- We will offer a comparable replacement
- Store credit may be issued if replacement is unavailable
- Manufacturer may provide updated models as substitutes
Commercial Use
Products used in commercial settings may have reduced warranty coverage. Please specify commercial use at time of purchase.
Contact Information
For warranty claims, questions, or concerns:
Renova Maison
1063 Rue Bégin
Saint-Laurent, QC H4R 1V8
Phone: 514-338-2022
Email: [email protected]
Hours: Monday-Saturday, 10:00 AM – 5:00 PM
Consumer Resources
Office de la protection du consommateur (OPC)
If you have concerns about your consumer rights in Quebec:
Website: www.opc.gouv.qc.ca
Phone: 1-888-672-2556
Small Claims Court (Division des petites créances)
For disputes under $15,000:
Website: www.justice.gouv.qc.ca
Phone: 1-866-536-5140
Language Rights
In accordance with Quebec’s Charter of the French Language (Bill 101), this warranty policy is available in French upon request. Please contact us to receive Politique de garantie documentation.
Policy Updates
This warranty policy may be updated periodically to reflect changes in:
- Quebec consumer protection laws
- Manufacturer warranty programs
- Our business practices
The most current version will always be available on our website and in-store.
Acknowledgment
By purchasing from Renova Maison, you acknowledge that you have read, understood, and agree to this warranty policy, while retaining all rights granted to you under Quebec law.
Thank you for choosing Renova Maison for your premium renovation materials!
We are committed to your satisfaction and to providing exceptional service throughout your renovation journey.
This warranty policy is subject to Quebec consumer protection laws. In case of conflict between this policy and applicable law, Quebec law prevails.